Special Issue from Quis 9. International Journal of Service Industry Management, Volume 16, Issue 2. Anders Gustafsson

ISBN: 9781280508769

Published: May 6th 2005

ebook

85 pages


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Special Issue from Quis 9. International Journal of Service Industry Management, Volume 16, Issue 2.  by  Anders Gustafsson

Special Issue from Quis 9. International Journal of Service Industry Management, Volume 16, Issue 2. by Anders Gustafsson
May 6th 2005 | ebook | PDF, EPUB, FB2, DjVu, talking book, mp3, RTF | 85 pages | ISBN: 9781280508769 | 9.48 Mb

Taken from the highly successful and influential QUIS conference in 2004, the articles in the e-book cover key topics in services research such as quality in customer care centres, assessing behaviour and Kanos theory of attractive quality



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